Frequently Asked Questions
What if I don’t like a product – or if it’s too big or too small?
We will happily exchange your product if we can fulfill your item request but all freight charges incurred for product exchanges will be accepted by the customer.
Please contact firstname.lastname@example.org and you will be contacted by our customer service team within 48hrs with a Return Authority Number and return shipping address details.
Freight will be charged at $9.99 per exchange.
Exchange goods will only be shipped after the originally ordered goods have been received by Classic Sportswear Online Store. Any product returned to Authentica Brands must be in original condition - unworn, unwashed with swing tags attached.
An item I received is faulty – how do I request a refund?
Authentica Brands will offer replacement and accept return freight charges for faulty or damaged goods or goods not delivered as ordered, providing stock is available.
Please email email@example.com including image of faulty garment and you will be contacted by our customer service team within 48hrs with a Return Authority Number and return shipping address details.
Replacement goods will only be shipped after the faulty goods or incorrectly delivered goods have been received by Authentica Brands Online Store. Any product returned to Authentica Brands must be in original condition - unworn, unwashed with swing tags attached.
What are your shipping charges?
All orders will be dispatched within 48hours working days after order is received.
If your order cannot be fulfilled or there will be a delay you will be advised at the time of receipt of order.
All orders will be shipped through Australia Post, Direct Freight or Fastway.
We offer a flat rate of $9.99 to ship anywhere in Australia except specified as otherwise (eg free shipping).
New Zealand is $25.00 standard and any other International shipping can be quoted on request. Please email firstname.lastname@example.org
Approx delivery times
NSW and East Coast capitals 3-5 days
All other Australian areas 7-10 days